Shipping policy
Shipping
At Divine Secrets, we pride ourselves on our fast and discreet dispatch service, which allows our customers to enjoy their purchases hassle-free and as soon as possible.
If you're order is over $69, we'll ship your items to you for free!
Orders are dispatched directly from our warehouse in Melbourne in plain boxes or envelopes. We do everything we can to make sure your order is delivered on time. Your order will be delivered by Australia Post and can be tracked to your door.
Orders are shipped within 24 hours from our warehouse in Australia (excluding weekends and holidays).
If you place your order Monday to Friday before 12pm AEST, it will be dispatched on the same day.
If you've missed the 12pm cut-off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that it will leave our warehouse on the next business day.
We utilise various delivery carriers such as Australia Post and StarTrack. All orders are fully trackable, an email containing your tracking link will be issued on the day of dispatch. All delivery timeframes are subject to the carrier’s logistics. If you wish to check these, or for possible delays, please follow this link to Australia Post.
Your order will be discreetly packaged and will not include references relating to the product purchased or name of the site purchased from. For further discretion, the sender’s name will not be displayed on the parcel.
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Order Received and Paid for Prior to Midday - Mon to Fri (excluding public holidays) |
StarTrack with Tracking |
95% of orders ship Same Day |
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Order Received and Paid for After Midday - Mon to Fri (excluding public holidays) |
StarTrack with Tracking |
99% of orders ship Same or Next Business Day |
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Order Received and Paid for On Saturday, Sunday or Public Holiday |
StarTrack with Tracking |
95% of orders ship Next Business Day |