Refund policy

Return Policy

We encourage you to read and ensure you understand our Returns Policy before making your purchase.

Due to the intimate nature of our products we are unable to accept returns on our adult products if you change your mind.

To be accepted, all returns must:

  • be returned in the original undamaged packaging/box (where applicable).
  • have intact tags, still attached to the garment.
  • not have been used/worn.
  • not be damaged or soiled.
  • not be altered in any way.

2.1 Faulty Product

2.11 Lingerie and Costumes

If your item is faulty, please contact our customer service team within 60 days of purchase.

We are not able to cover damage to garments that are the result of improper laundering. Please follow all care instructions carefully.

2.1.2 Sex Toys, Bondage, Novelties & Essentials

We offer a 60-day warranty period on all adult products, but your product may also come with a manufacturer's extended warranty. Please refer to the product listing on our site or the warranty information provided with your product.

If you believe your product is faulty, please contact our customer service team.

Before contacting us, you may like to try some of the basic troubleshooting tips below:

If your product is rechargeable:
* Ensure the product is fully charged.
* Ensure the light (if any) is illuminating to show the product is connected to the charger.
* Hold the power button for 3-5 seconds to turn on.
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

If your product is battery operated:
* Ensure you are using the correct batteries.
* Ensure the batteries have been inserted correctly.
* Try new batteries.
* Hold the power button for 3-5 seconds to turn on.
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.


2.2 Refunds

We will process refunds via the same payment method and onto the same card you used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.